HELP CENTRE
Straight answers for trade customers
Find clear information about trade access, ordering, invoicing, installation referrals, delivery and returns.
QUICK HELP
Everything in one place
- Trade applications and approval
- Orders, invoices and dispatch
- Installation referrals and returns
Open a question below for the full answer.
FREQUENTLY ASKED QUESTIONS
Everything you need to know
One clear list covering access, ordering and after-sales support.
Who can apply for an account?
Trade accounts are available to fleet operators, telematics providers, resellers, wholesalers, installers and other businesses purchasing commercial vehicle technology. All applications are manually verified.
How is an account approved?
A member of the team reviews every application and verifies that the business is genuine and relevant, which may include a phone call. Approved applicants receive an email with login details.
How long does approval take?
Usually within one working day. Please use a business email address and a phone number you actually answer.
Can I see pricing before approval?
No. Wholesale pricing and the full catalogue are only visible to approved, logged-in trade customers.
How do orders work?
Once logged in, browse the catalogue, choose products and quantities and submit an order request. There is no online card payment. We review every request and respond, usually within one working day.
How will I be invoiced?
After we confirm your order request, we send an invoice by email. Your order is dispatched once the invoice is paid. Prices are subject to VAT at the standard rate.
Do you provide installation?
No. Wholesale Telematics is a supplier, not an installation business. Our Guides include practical advice on what good installation involves.
Can you recommend an installer?
Yes. Approved customers can ask Trade Support to connect them with suitable installation providers for their area and vehicle types.
When will my order be dispatched?
Orders are dispatched promptly once the invoice is paid, and in-stock hardware typically arrives within one to two working days of dispatch. If an item is not in stock we will tell you the lead time before you commit.
What is your returns position?
Returns are accepted in line with our terms and conditions for trade sales. Contact Trade Support before returning anything so we can issue the correct paperwork and address.
Can existing Tracker999 customers access Wholesale Telematics?
Yes. Tracker999 is now part of Wholesale Telematics. Apply for a trade account and mention that you are an existing Tracker999 customer.
Still need a hand?
Send us a message and we will point you in the right direction.